We don't have the fastest shipping time you can find on the internet and we want to be transparent about that.
What we do have is a goal to improve the sleep quality of 1.000.000+ people by 2022 and we are on track to accomplish that. We believe our products have the potential to impact the world with affordable prices because quality sleep shouldn’t cost a fortune.
Thank you for being here!
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Once your order has been placed we can't cancel it, if you need to change delivery info, contact us asap. Once the order is processed we will be unable to make any changes.
How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 7-12 business days for delivery depending on your location.
Sleep Cloud is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier at the information provided to you the Tracking Page provided.
If you have any further questions on how to do this or you introduced a wrong direction on your order, reach out to our customer support team at firstname.lastname@example.org.